WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
To provide and/or oversee a range of coordination, administrative and technical activities that support the delivery of safe and effective air service to the humanitarian community.
KEY ACCOUNTABILITIES (not all-inclusive)
Under the direct supervision of the Aviation Officer and overall supervision of the Senior Aviation Officer, the incumbent will be responsible for the following tasks:
1. Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for the humanitarian community.
2. Liaise with airport officials, other local authorities, and external parties to obtain necessary clearances, documentation, and authorizations required for air operations.
3. Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with the crew to ensure safe flights.
4. Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.
5. Research, collate, and analyse data, and produce technical reports that enable decision-making and support planning, execution, and reporting in order to ensure contractual performance and to ensure high-quality information management (internal and external).
6. Update and further develop existing databases and records, ensuring that relevant information is accurate, organized, and available for others to access, and supports reporting requirements.
7. Manage the Customer service Cell and develop a communication strategy with customers.
8. Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all inquiries with a high standard of customer service.
9. Build relationships with internal counterparts and external service providers to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
10. In coordination with the CO Communications Officer, serve as the communications focal point for UNHAS.
11. As the Training Focal Point for UNHAS promote appropriate training activities and capacity building initiatives.
12. Identify staffing training needs and contribute to designing, planning, and implementing training programs in coordination with HQ SCOA Aviation Officer in-charge of training.
13. Facilitate the implementation and tracking of the training plan/schedule.
14. Provide inputs for the Chief Air Transport Officer’s (CATO’s) advocacy and resource mobilization drive for UNHAS.
15. Make evidence-based recommendations, support process reviews, and improvements in methods and practices to maximize performance while ensuring a sound aviation safety culture.
16. Follow standard emergency preparedness practices to support WFP at the onset of a crisis.
17. Perform other related duties as required.
STANDARD MINIMUM QUALIFICATIONS
Completion of secondary school education. A post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering, or related fields essential for Air Operations.
- At least four years of progressive work experience in dispatching flights from uncontrolled airfields.
- Experience in managing the customer service cell of General Aviation similar to that of UNHAS is an added advantage.
Knowledge & Skills:
- Demonstrated experience in dispatching flights from uncontrolled airfields, interpreting operational flight plans, fuel planning, fuel management, and supervising refuelling operations and airside operations and marshaling procedures. Knowledge of WFP administrative regulations and rules, and WFP policies and procedures in the area of work.
- Supply Chain Management and Optimization: Displays aptitude for monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
- Planning, Project & Resource Management: Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
- Information Management & Reporting: Collates accurate and timely information and data to enable informed decision-making on reporting within the individual unit and consequently the greater humanitarian community.
- Aviation Training: Impressive communication, presentation, and interpersonal skills and Knowledge of various training methods and approaches including the ability to convey complex information understandably.
- Aviation Performance Measurement & Quality Control: Demonstrates commitment to carrying out individual activities related to aviation in compliance with WFP’s operating standards to make safe and responsible decisions within own scope of work.
- Specialized Technical Knowledge in Aviation, Safety, and Security: Uses aviation systems to monitor operational, safety, and security issues in WFP’s aviation services such as airlift and airdrop operations, evacuation flights, and other chartered flight operations.
Fluency in both oral and written English is a requirement
TERMS AND CONDITIONS
1 Year (initial)
DEADLINE FOR APPLICATIONS
11th March 2023
WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.