Hardship Level: E (most hardship)
Family Type: Non Family with Residential Location
Family Type: Non Family with Residential LocationDanger Pay
Residential location (if applicable): Nairobi (CO), Kenya
Staff Member / Affiliate Type: Professional
Reason: Regular > Regular Assignment
Remote work accepted: No
Target Start Date: 2023-03-24
Job Posting End Date: April 20, 2023
Standard Job Description: Deputy Representative – Operations
Organizational Setting and Work Relationships
The Deputy Representative – Operations will function under direct supervision of the UNHCR Representative. The incumbent will advise and assist the Representative in the overall management of UNHCR’s programme and administrative activities and issues of concern within the country operation in an effective and efficient manner which supports the Organization’s mandate. The incumbent will also have direct working relationship/arrangement with the Head of UNHCR offices within the country. He/she will also have a responsibility to monitor, coach, and guide and intervene with the staff in the country.
UNHCR is well integrated into the UN Resident Coordinator System.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
- Assist the Representative in the overall management of UNHCR’s programme and administrative activities and issues of concern within the country of assignment in an effective and efficient manner which supports the Organization’s mandate.
- Promote, together with the Representative, UNHCR’s objectives and priorities through formal and informal contacts with relevant government ministries and departments, UN Agencies, diplomatic missions, I/NGOs, media and other interested parties to raise support for the work of UNHCR.
- Assist the Representative in supervising the implementation of the country operations plan to ensure that activities are in accordance with UNHCR guidelines.
- Monitor the administration of field offices within the country.
- Ensure effective and efficient management of financial and material resources within the rules and procedures of UNHCR.
- Manage personnel through regular performance appraisals, coaching, and assessments of staff training and development needs.
- Ensure that essential services for the general welfare of staff (e.g. living and working conditions, health, education, recreation, etc.) are in place. This includes the establishment of proper and efficient mechanisms to assist staff suffering from work-related pressure or post-traumatic stress.
- Play an active role in the Security Management team (SMT) in the relevant country and the inter-agency security and contingency planning process; ensure that appropriate security measures and evacuation plans are in place to protect UNHCR staff, and that security guidelines and procedures as outlined by the Designated Official and UNDSS are complied with.
- Report and provide recommendations/solutions to the Representative on political, socio-economic and cultural developments that may affect the situation of the refugees in the country.
- Act as Officer-in-Charge in the absence of the Representative as required.
- Set and enforce parameters, criteria and deadlines for the design, review and report of operations.
- Enforce local compliance with UNHCR’s workplace standards.
- In coordination with headquarters and the regional office enforce country-level compliance with UNHCR’s financial rules.
- Enforce compliance with UNHCR’s human resources policies (e.g. policies on gender, disabilities, diversity, ethics and HIV/AIDS).
- Allocate resources to meet minimum standards for staff working and living conditions
- Clear the submission of the country operations plan (including budgets, staffing levels and structures) as well as of funding submissions, appeals and report.
- Represent UNHCR in UN and other operations management fora.
- Enforce compliance with UNHCR’s global strategies, protocols and guidelines.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P5 – 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree
Field(s) of Education
Business Administration; Economics; International Relations;
Political Science; International Law; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
HCR Management Lrng Prg; HCR Protection Learning Prg;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
- Solid UNHCR experience from both the Field and Headquarters.
- UNHCR specific learning/ training activities (i.e. Management Learning Programme, Protection Learning Programme).
EX-Intergovernmental Organization/International Organization (United Nations or similar);
EX-Field experience with UNHCR and/or with other humanitarian organizations;
EX-HQs experience with UNHCR and/or with other humanitarian organizations;
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile: The candidate should have strong managerial, leadership and people management skills. He/She should also have experience in the development, articulation & operationalization of the comprehensive response strategy & the development of key sectorial intervention strategies (CBI/Basic Needs, Health, Energy, WASH and Shelter) & their translation into concrete deliverables. Previous experience in the harmonization & coherence of interventions, strengthening the capacity of result-based management, monitoring & evaluation of operational performance is desirable. S/he should have the ability to advise on key strategic issues pertaining to the cooperation with development actors in support of host communities & refugees. Considering the above, the ideal candidate should have a mix of operational, programmatic, advocacy & coordination experiences & skills. The position also demands a solid understanding of the refugee coordination mechanisms & demonstrated abilities to communicate & manage complex partnerships with different stakeholders. Due to the nature of the work, the incumbent is expected to have a pro-active mature attitude and be proactive to address complex and dynamics situations as well as remain calm under stressful environments.
Required languages (expected Overall ability is at least B2 level):: ,
Desired languages: ,
Operational context: Occupational Safety and Health Considerations:: To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel
Nature of Position:: The UNHCR Somalia operation is complex in nature. Given the complexity of the crisis, the capability of UNHCR to provide assistance to the people in need in different areas of Somalia according to its mandate lies in its ability to adjust its response taking into account the different local realities which vary from one area to the other. UNHCR targets three main population groups in Somalia including: Refugees/Asylum Seekers, Returnees and internally displaced persons (IDP). The refugees and asylum-seekers registered in Somalia are from Ethiopia, Yemen, Syria and Eritrea. UNHCR supports access to basic needs and essential services through cash assistance to Somali refugee returning from Kenya and Ethiopia. IDP Response through Clusters Humanitarian assistance to approximately 4.2 million people in need is coordinated through clusters. UNHCR leads the coordination of the Protection Cluster, Shelter/ NFI Cluster and co-leads the Camp Coordination and Camp Management (CCCM) Cluster. Currently UNHCR Somalia has three Sub-offices (South Central SO in Mogadishu, Sub-office Hargeisa and Sub-office Galkaayo and five Field Offices (Dollow, Dobley, Baidoa, Kismayo and Bossaso) as well as Somalia support office in Nairobi.
The incumbent supervises the three Sub-Offices and reports to the Representative on issues concerning protection, programme, administration, external relations, etc. Regular exchange of information with other Field Offices in the country concerned take place on a regular basis. The incumbent of this position – represents UNHCR at Mogadishu level in the absence of the Representative, as an alternate member of the UNCT, HCT and SMT and other such coordination mechanisms. Deputy Representative (Ops) oversees programme management functions, including project control, Enterprise Risk Management and technical units.
Living and Working Conditions:: The security situation in Somalia is well-known for being volatile and unpredictable. The incumbent should therefore have experience in working in stressful conditions, have sound security awareness, and be sensitive to social, cultural and religious norms.
UNHCR Mogadishu has its own accommodation and Office compound within the AMISOM protected area. There are several restaurants and shops within the protected area that staff can find different food and non-food items. There is no banking service but there are several ATM machines within the protected area where staff can withdraw up to 500USD at a time with Visa cards. USD is also commonly used locally in cash during shopping. There is a PX shop within AAIA AMISOM protected area, where basic food, beverage and clothes stuff can be bought. UNSOS has level II hospital in the compound accessible to UN staff on a cost recovery basis through the Office. For recreational activities, the accommodations as well as UNSOS compound have gym & sport facility that are accessible to UN staff and residents. Also, international staff can walk around certain unrestricted perimeter of the UN compound such the seaside etc. Mogadishu airport called Adan Abdullahi International Airport
located within the AMISOM protected area within few minutes’ drive away from the accommodation. There is reliable telephone and internet service in the compound.
Staff members are provided radio equipment, mobile sim card, laptop and PPE on arrival. Mogadishu is a high-risk non-family E-duty station with 4 weeks R&R cycle. Field missions by international staff requires security escort within a very limited radius of the Town and must be planned in advance in close cooperation with Security Officer.
Staff are required to complete all mandatory trainings including BSAFE before travel, as well as SSAFE is feasible. There is daily UN Flight from Mogadishu to Nairobi. Additionally, there are few airlines with a daily flight from Mogadishu to Nairobi, Addis Ababa and Istanbul.
Additional Qualifications: Skills
MG-Field Operations Management, MG-Large-scale Operations Management, PG-Work-planning and programme managementEducation
BA: Business Administration (Required), BA: Economics (Required), BA: International Law (Required), BA: International Relations (Required), BA: Political Science (Required)Certifications
HCR Strategic Leadership Program – UNHCRWork Experience
Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned RefugeesCompetencies: Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Strategic planning & visions, Teamwork & collaboration
UNHCR Salary Calculator: https://icsc.un.org/Home/SalaryScales
Compendium: March 2023 Compendium – Part B
Additional Information: Functional clearance: This position doesn’t require a functional clearance