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Documentation Support and Training Assistant – Mogadisho 25 views

Job Expired
Documentation Support and Training Assistant (SC6)
Job Posting:    31/Mar/2023
Closure Date:  14/Apr/2023, 2:59:00 PM
Organizational Unit: FRSOM
Job Type: Non-staff opportunities
Type of Requisition: NPP (National Project Personnel)
Grade Level: N/A
Primary Location: Somalia-Mogadiscio
Duration: 6 months
Post Number: N/A

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

  • FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
  • Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
  • Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values
  • FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
  • All selected candidates will undergo rigorous reference and background checks
  • All applications will be treated with the strictest confidentialit

Organizational Setting

The key mission of the FAO Representation in Somalia, which is led by the FAO Representative (FAOR), is to assist and support the national government in developing policies, strategies and programme aimed at accelerating the implementation and achievement of the Sustainable Development Goals (SDGs) in FAO’s global mandate and strategic objectives.

More specifically, FAO’s response aims to address national needs and priorities in achieving food security, reducing hunger and malnutrition, developing agricultural, fishery and forestry sectors, ensuring the sustainable use of environmental and natural resources and responding to recurrent emergencies.

The current portfolio of activities of the FAO Representation in Somalia includes a wide scope of technical support interventions ranging from policy support through livestock and crop production to natural resource management, Nutrition, value chain, food security analysis and water and land information management. FAO is also implementing several emergency, resilience-building, and development interventions, with the support of its five field offices and close to 400 staff in partnership with the Federal and State line ministries.

Reporting Lines

The position is under the overall supervision of the FAO Representative in Somalia and the direct supervision of the Head of Information & Systems Management and Digital Innovation.

Technical Focus  

The Documentation Support and Training Assistant will be responsible for helping to support end users in all systems developed, maintained, supported, documented, and used by FAO Somalia in its day-to-day operations, and specifically on systems under the responsibility of the Information & Systems Management Unit.

Tasks and Responsibilities


•    Providing remote technical support of Implementing Partners when they encounter challenges while using FAOSO Tools in project implementation.
•    Providing technical support to FAOSO staff in the sectors as they utilize FAOSO Tools and systems.


•    Develop, update, and maintain all IM documentation touching on various systems, workflows and all other tasks undertaken by IM.
•    Maintain an up-to-date documentation index with links to various documents.
•    Assist other FAO Somalia staff with various documents on request.
•    Advise FAO Somalia management on improvements and enhancements to documentation.
•    Act as focal point for ensuring that all documentations are well kept in an orderly manner that makes them easy to access.
•    Develop workflows, UX documentation as needed for the IM systems.
•    Develop operational workflows and SOPs for IM and FAO Somalia.


•    Coordination of support and documentation both within and outside the team.
•    Following up on support tasks from sectors to ensure that they are completed on time and to satisfaction of sector members.
•    Assisting other IM colleagues doing support whenever they are stuck and need assistance.


•    Deliver training on KOBO/ODK to implementing partners in Somalia or through online modality.
•    Train FAO staff, NGO staff, MMO staff, agro-dealers and other FAO Somalia stakeholders on various systems and technologies used by FAO in the delivery of services to beneficiaries.
•    Assist the Server Team Leader and Client Team Leader to develop training materials.
•    Performing other tasks as may be assigned from time to time.


Minimum Requirements

•    Advanced university degree in one of the following fields: software engineering, computer science or other relevant discipline.
•    At least 3 years of relevant experience in in supporting, documenting, and training on software systems.
•    Working knowledge (level C) of the FAO official language used for communication within the country (English) and working knowledge of the local language(s) is required.
•    Nationality of Somalia.

FAO Core Competencies

•    Results Focus
•    Teamwork
•    Communication
•    Building Effective Relationships
•    Knowledge Sharing and Continuous Improvement

Technical/Functional Skills  

•    Ability to own, plan and lead full life cycle delivery of cross functional projects.
•    Ability to understand and document software processes and system lifecycle technical knowledge of relational databases – MySQL, PostgreSQL.
•    Hands on experience in identifying, tuning, and eliminating performance bottlenecks.
•    Hands on experience in setting up and managing cloud technologies.
•    Hands on expertise in handling and integrating many disparate technologies.
•    Knowledge of optimization and analytics tools.
•    Knowledge of GIT.
•    Knowledge of restful services and interactive dashboards in Python, Java, or PHP.
•    Knowledge of customer focused designs (UI/UX/CX).
•    Knowledge of design patterns and distributed systems.
•    Proficiency in HTML5 and other Web 2.0 Standards.
•    Proficiency in working in JavaScript and JSON for data transfers.
•    Knowledge of web frameworks in PHP, Java, and Python, for example Django, CodeIgniter, Laravel and Spring frameworks.
•    Knowledge and experience in software support and troubleshooting especially of critical systems.
•    Experience in technical writing, particularly on design and user documentation.
•    Ability to effectively use standard office software, such as MS Office (Windows, Word, Outlook, Excel, Exchange) etc.
•    Ability to use accounting software and other information systems and databases to insert data, make enquiries, retrieve/define ad hoc reports and analyses, and edit results in appropriate format.

  • FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
  • Incomplete applications will not be considered. If you need help please contact:
  • Applications received after the closing date will not be accepted
  • Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at 
  • For additional employment opportunities visit the FAO employment website:
  •  Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions. 


• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.
If you need help, or have queries, please contact:

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