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ICT Assistant – Garowe 79 views

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The purpose of the assistant position is to assist in the day to day implementation of the support functions responsibilities. Use actions words such as conduct or assist for the position relevant responsibilities.

Generic responsibilities:

  1. Adhere to NRC policies, tools, handbooks and guidelines
  2. Assist with the implementation of the support function portfolio according to plan of action
  3. Prepare and develop status reports as required by management
  4. Ensure proper filing of documents
  5. Promote and share ideas for improvement of the support function

Specific responsibilities:

  1. Provide help desk support to all users on IT issues.
  2. Ensure all staff adhere to ICT related guidelines, procedures and standards
  3. Maintain regular contact with the ICT Coordinator in Mogadishu for feedback and support on the performance of the network operations to ensure optimum performance
  4. Provide ICT technical support to the Puntland field offices to ensure respective network optimum performance
  5. Provide hardware and software support to all program equipment, printers, computers, laptops etc.
  6. Schedule regular computer-related service, maintenance and license renewals
  7. Update the data disaster recovery plan and implement when appropriate
  8. Define, deploy and maintain system security for shared services and equipment
  9. Maintain protection services (anti-viruses and firewalls) for the entire office setup
  10. Troubleshoot NRC mailing system problems, and ensure smooth running of office mail and the MDL
  11. Setup internet connectivity for all staff as well as visitors
  12. Capacity build staff on current and new ICT systems.

Required Qualifications and Experience:

  • Bachelor’s Degree in Information Technology or related field.
  • Minimum of 3 years relevant work experience.
  • Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Router.
  • Good communication and interpersonal skills.
  • Ability to keep up to date with modern trends in technology and match this with internal specifics.
  • Possess cultural awareness and sensitivity.
  • Hands on experience in server installations and configurations.
  • Ability to analyze, troubleshoot, support and implement technical solutions at all levels .
  • Ability to work independently and as part of a team.
  • Fluency in English, both written and verbal.

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels. In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people.

What We Offer:

Contract period: 1year, with possible extension

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Garowe

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Incomplete, email and paper applications will not be considered.

Qualified female candidates are strongly encouraged to apply.


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
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