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Representative – Mogadishu 21 views

Job Expired
Closing date: Wednesday, 19 April 2023

Hardship Level: E (most hardship)

Family Type: Non Family with Residential Location

Family Type: Non Family with Residential LocationDanger Pay

Residential location (if applicable): Nairobi (CO), Kenya

Grade: DI1

Staff Member / Affiliate Type: Professional

Reason: Regular > Regular Assignment

Remote work accepted: No

Target Start Date: 2023-03-24

Job Posting End Date: April 20, 2023

Standard Job Description: Representative

Organizational Setting and Work Relationships

As the High Commissioner’s senior representative in the country, the Representative provides managerial leadership and oversight to ensure UNHCR’s effective performance in the country of her/his assignment. The incumbent usually manages a budget of USD 6 million and above.

Reporting to the Director of the Bureau, the Representative is responsible and accountable for translating organizational and Bureau-wide objectives and policies into effective programmes. Through a continuous process of situational analysis, the Representative works with his/her team to identify strategic objectives and develop coherent, consistent and effective responses to the challenges faced. He/she is responsible for ensuring the adequate provision of technical support and guidance to the office to enable them to fulfil their accountabilities, including those outlined in the Terms of Reference of UNHCR offices as well as the Age, Gender and Diversity Accountability Framework.

The Representative works to ensure that UNHCR is widely perceived as an effective and trusted partner. S/he is responsible for creating effective networks, relationships, partnerships, and synergies with governments, NGOs, relevant regional political and other fora, civil society, persons of concern and other key strategic partners and actors. He/she lends visibility to important strategic issues, promotes concerted action and the commitment of sufficient resources and expertise to address important matters of concern to UNHCR. UNHCR is well integrated into the UN Resident Coordinator System.

In a complex and demanding political and operational environment, the Representative strives to build a dynamic and sufficiently capacitated team. S/he devolves appropriate authorities, facilitates the sharing of expertise and best practice and creates a climate of collaboration, which aims to empower and motivate colleagues to approach challenges with insight and innovation and to work toward achieving measurable and effective results. The Representative is responsible to ensure a vibrant Multi-Functional Team approach is established and employed at different stages of the operations management cycle, including in programme monitoring, and engaging the participation of relevant functions within the operation. S/he has a responsibility to inform the Bureau and other relevant parties at Headquarters of key political and operational developments in a timely manner.

The comports and actions of the Representative must always reflect the core values and principles embodied in UNHCR’s mandate. A failure on the part of the Representative to adhere to these standards would have negative implications for UNHCR’s credibility, operations and, ultimately, the protection and well-being of persons of concern to the Office.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


Strategic Direction

  •  Stay abreast of the challenges posed by the local political context.
  •  Manage a consultative process within the country operations and with external partners.
  •  Develop and implement a comprehensive communications strategy that generates political and financial support for UNHCR’s operations. Mobilize financial support for UNHCR corporate priorities as well for country specific projects.


    •  Implement a results-oriented approach, engaging a robust Multi-Functional Team, for assessing, designing, delivering and monitoring the country operation.
    •  Ensure that the protection strategy is fully integrated into the country operations plan and that necessary resources are allocated to it.
    •  Ensure the country operation’s adherence to UNHCR’s policy on Age, Gender and Diversity Mainstreaming (AGDM).
  •  Ensure the country operation plans are consistent with the regional and global strategic priorities; manage a participatory process, with stakeholders, to apply UNHCR’s standards and indicators in assessing and measuring the performance of the country operations.
  •  Promote accession to the Convention and Protocol and ensure the application of protection standards in the treatment of persons of concern especially women and children.
  •  Ensure persons of concern, especially women and children, have access to relevant information; ensure that cases of sexual violence and abuse against girls and boys are reported and dealt with expeditiously.
  •  Ensure the engagement of UNHCR in the UNCT, UN common programming, planning and funding activities and to actively contribute in the establishment of the CCA/UNDAF and the consequent joint implementation activities.
  •  Participate in the Cluster approach, ensure UNHCR’s Cluster Lead role and implement other IASC and inter-agency/UN policies.
  •  Ensure that risks to the operation’s objectives are regularly assessed, priority risks are identified and risk treatments for the priority risks form an integral part of the operations plans.

Resource Management

  •  Ensure that staff and financial resources are commensurate with operational objectives.
  •  Ensure effective and efficient management of resources within the rules and procedures of UNHCR.
  •  Establish and manage local administrative mechanisms such as a Local Contracts (or Purchasing) Committee, Local Asset Management Board and APPC.
  •  Ensure local compliance with UNHCR’s human resources (HR) policies including on gender, disabilities, diversity, ethics and HIV/AIDS.
  •  Manage a process of recruitment, assignment and reassignment of local staff for the country operation, in accordance UN/UNHCR rules and procedures.
  •  Where necessary, identify the most appropriate affiliate workforce and optimize its use.
  •  In coordination with the Global Learning Centre, ensure that the learning needs of UNHCR’s workforce in the country are identified, assessed and addressed.
  •  Exercise effective managerial oversight, direction, guidance and support and conduct regular performance appraisals and coaching.


    •  In close collaboration with the Designated Official (DO), UNDSS and UN country team/Security Management Team (SMT), gather and analyse information on the local security situation and play an active role in the inter-agency security and contingency planning processes.
    •  Ensure that appropriate security measures are in place to protect staff, and that the country operation complies with UN MOSS/MORSS staff security rules, guidelines and procedures.
    •  Represent UNHCR in the UNCT/Humanitarian Country Team and other inter-agency fora.
    •  Decide on the country strategy and priorities, country operations plans, and approve the country operation’s protection strategy.
    •  Enforce local compliance with UNHCR’s global protection, programme, finance and human resources and security policies and standards.
    •  Negotiate and sign local agreements with implementing and operational partners.
    •  Authorize payments as per the organization’s Delegation of Authority Plan (DOAP) and in accordance with UN/UNHCR rules and procedures.
  •  Modify operational projects and reallocate funds, within the approved budgets and in respect of donor earmarking.
  •  Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For D1 – 17 years relevant experience with Undergraduate degree; or 16 years relevant experience with Graduate degree; or 15 years relevant experience with Doctorate degree

Field(s) of Education

Business Administration; International Relations; Law;

Political Science; Social Science; or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

HCR Learning Prog; HCR Managing Operatns Lrng Prg; HCR Protection Learning Prg;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


  •  Extensive knowledge of UNHCR operations and services. Extensive knowledge of UNHCR operations and services.
  •  A high level of skill in management of broad programmes, political decision making and negotiating, as well as demonstrated tolerance to frequently changing and highly charged situations.
  •  Ability to lead strategic planning, change processes, results-based management and reporting.
  •  Ability to lead formulation, oversight of implementation, monitoring and evaluation of operations.
  •  Ability to manage for results: translates strategic aims into achievable plans, with established priorities, monitors them, making periodic adjustments as required.
  •  Ability to effectively represent UNHCR at the senior level in internal and external meetings and to build strong relationships with clients.


  •  Knowledge of geo-political realities and their socio-cultural implications.

Functional Skills

MG-Client Relationship Management

MG-Change Management

PG-Programme Management (project formulation, programme cycles and reporting standards)

PG-Results-Based Management

UN-UN/UNHCR Inter-agency Policies, Standards, Programmes, and Partnerships

UN-UN/UNHCR Mandate and Global Strategic Priorities

MG-Field Operations Management

MG-Political Decision Making

MG-Country/Regional Office Representation

UN-Analysis of geo-political realities and their socio-cultural implications

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile: In addition to the described qualifications, experience, required skills and competencies in the job description, the desired candidate should ideally have: – Experience in advancing age, gender and diversity (AGD) principles, including leading in inter-agency clusters and teams; – Exposure to advocacy with EU/AU, major donors, and political, policy and legislative frameworks, with demonstrated political acumen; – Experience in Resource Mobilization – Good external engagement and representational skills as the candidate will be required to attend/represent UNHCR at events held by Regional Economic Communities (RECs) such as IGAD; – Experience in dealing with multiple crises, including management of heightened stress due to the security situation, – Previous experience serving as Head of Office or Representative; particularly with experience in the Global Compact for Refugees (GCR) and the Global Refugee Forum (GRF) pledges – Proven strong managerial and leadership skills, building strong teams and advancing staff welfare. – Demonstrated drafting skills in English; – Ability to identify, define and solve complex operational issues affecting persons of concern, including experience with the management of IDP situations and climate-induced displacement. – Solid experience in coordination within and across organizational boundaries.

Required languages (expected Overall ability is at least B2 level):: ,

Desired languages: ,

Operational contextOccupational Safety and Health Considerations:: To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:: The Representative will report to the Director of the RBEHAGL. S/he will work to ensure that UNHCR is widely perceived as an effective and trusted partner. S/he will be responsible for creating effective networks, relationships, and synergies with the Federal Government of Somalia, NGOs, relevant regional political and others including civil society and other key strategic partners and actors in Somalia. S/he will oversee and manage an operation based in Mogadishu that now has four decentralized regional administrations in the country: Mogadishu (South Central), Hargeisa (Somaliland), Galcayo (Puntland) and Kismayo (Jubaland) with offices in Mogadishu, Hargeisa, Galcayo, Bossaso, Kismayo, Baidoa, Dollow, Garowe, Dhobley as well as Support Office Somalia in Nairobi, Kenya, covering administrative support services.

S/he is responsible for setting the overall vision and the strategic implementation of the operations, security policy mitigating matters and liaison with key governmental stakeholders, UNSOM, UNCT/HCT and NGO partners. S/he will have several senior level positions reporting directly to him or her. Together with this senior management team, the incumbent will be responsible to ensure that the UNHCR Somalia operations are implemented in a fully effective manner and, particularly, in a spirit of partnership and co-ordination with an important number of UN agency, NGO and other partners that are involved in the Somalia operation. She/he will provide leadership in the development of strategic and operational plan for the operation, foster co-ordination across all the elements of the operation, oversee implementation, monitoring and assuring of results, and, as Security Coordinator, ensure that appropriate security measures and procedures are in place for all stakeholders and players.

Living and Working Conditions:: The security situation in Somalia is well-known for being volatile and unpredictable. The incumbent should therefore have experience in working in stressful conditions, have sound security awareness, and be sensitive to social, cultural and religious norms.

UNHCR Mogadishu has its own accommodation and Office compound within the AMISOM protected area. There are several restaurants and shops within the protected area that staff can find different food and non-food items. There is no banking service but there are several ATM machines within the protected area where staff can withdraw up to 500USD at a time with Visa cards. USD is also commonly used locally in cash during shopping. There is a PX shop within AAIA AMISOM protected area, where basic food, beverage and clothes stuff can be bought. UNSOS has level II hospital in the compound accessible to UN staff on a cost recovery basis through the Office. For recreational activities, the accommodations as well as UNSOS compound have gym & sport facility that are accessible to UN staff and residents. Also, international staff can walk around certain unrestricted perimeter of the UN compound such the seaside etc. Mogadishu airport called Adan Abdullahi International Airport located within the AMISOM protected area within few minutes’ drive away from the accommodation. There is reliable telephone and internet service in the compound.

Staff members are provided radio equipment, mobile sim card, laptop and PPE on arrival. Mogadishu is a high-risk non-family E-duty station with 4 weeks R&R cycle. Field missions by international staff requires security escort within a very limited radius of the Town and must be planned in advance in close cooperation with Security Officer.

Staff are required to complete all mandatory trainings including BSAFE before travel, as well as SSAFE is feasible. There is daily UN Flight from Mogadishu to Nairobi. Additionally, there are few airlines with a daily flight from Mogadishu to Nairobi, Addis Ababa and Istanbul.

Additional Qualifications: Skills


BA: Business Administration (Required), BA: Human Resources Management (Required), BA: International Relations (Required), BA: Law (Required), BA: Political Science (Required), BA: Social Science (Required)Certifications

HCR Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, Programme Management (PM) 1 – UNHCRWork Experience

Competencies: Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Political awareness, Strategic planning & visions, Teamwork & collaboration

UNHCR Salary Calculator:

Compendium: March 2023 Compendium – Part A

Additional InformationFunctional clearance: This position doesn’t require a functional clearance

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