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Senior Protection Officer – Dhadhaab – Kenya 100 views


Standard Job Description

Senior Protection Officer Organizational Setting and Work Relationships In the Bureaux, the Senior Protection Officer works under the direct supervision of the Bureau Deputy Director or Head of Bureau Protection Service or Senior Protection Coordinator. In the Field, the incumbent normally reports to the Representative, Deputy or Assistant Representative (Protection) or Head of Sub Office as appropriate. The incumbent has direct supervisory responsibility for protection staff whose work may include RSD, community-based protection, registration, resettlement, internal displacement, complementary pathways, and education, among other areas.

In HQ, the incumbent may report to a Chief of Section or Deputy Director and may lead a Unit and/or supervise other protection staff. The incumbent acts as a key advisor to senior management and leads the development of a comprehensive protection strategy under the area of responsibility (AoR). S/he represents the Organization to authorities, UN sister agencies, partners and other stakeholders on protection policy and doctrine.

The Senior Protection Officer plans, leads and coordinates quality, timely and effective protection responses to the needs of populations of concern under the AoR. This includes ensuring that operational responses in all sectors are shaped in a protection optic, are consistent with and promote respect for relevant international law and UNHCR’s doctrine, mainstream protection methodologies and integrate protection safeguards. Another important element of the incumbent’s functions is to ensure that persons of concern of all age, gender and diversity groups are involved with the Office in making decisions that affect them, whether in accessing their rights or in identifying and implementing appropriate solutions to their problems.

To undertake this role effectively, the incumbent will need to build and maintain effective interfaces with other relevant teams within the operation or the Bureau (including programme; PI and external relations; IM) and with DIP, communities of concern, authorities, protection and assistance partners as well as a broader network of stakeholders who can contribute to enhancing protection and achieving solutions. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


– Provide technical guidance and support to UNHCR and partners on all protection related issues.

– Stay abreast of legal, political, social, economic and cultural developments that have an impact on the protection environment.

– Manage a consultative process with government counterparts, partners and persons of concern to develop and implement a comprehensive protection and solutions strategy addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, persons of diverse sexual orientation and/or gender identities (LGBTI persons), persons living with HIV/AIDS; gender equality and Gender Based Violence (GBV) priorities with regard to these persons. – In operations applying the Cluster Approach, ensure the response of the Protection Cluster is grounded in a strategy which covers all assessed and prioritized protection needs of the affected populations.

– Ensure that the protection strategy is fully integrated into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF) and the Humanitarian Country Team’s common humanitarian response plan as well as with the implementation of the Global Compact on Refugees and the Three Year Strategy on Resettlement and Complementary Pathways.

– Promote relevant International, Regional and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct and ensure that all sectors and /or in clusters in applicable operations fulfil their responsibilities in mainstreaming protection.

– Promote the implementation of the AGD policy, including UNHCR’s updated commitments to women and girls, and design, deliver and monitor programmes on an AGD basis to address identified protection needs.

– Develop, implement and monitor community-based protection strategies and ensure systematic application and integration of participatory and community-based approaches in protection and solutions planning, programming and strategies.

– Support the establishment of feedback and response systems and the incorporation of feedback received from persons of concern into programme design and adaptation.

– Guide the operation in the development and implementation of robust prevention, identification, and responses to fraud within protection processes and procedures, including registration, RSD, and resettlement, ensuring the integrity of interventions across all protection activities.

– Oversee the management of individual protection cases including those on GBV and child protection. – Provide legal advice and guidance on protection issues to internal and external interlocutors; ensure legal assistance is accessible to persons of concern; liaise with competent authorities to ensure the issuance of personal and other relevant documents to persons of concern (including women and others in need of civil documentation in particular birth certificates).

– As designated Data Protection Focal Point, assist the data controller in carrying out his or her responsibilities regarding the Data Protection Policy (7.2 DPP).

– Oversee eligibility and status determination in the Operation(s) under the AoR, ensuring compliance with UNHCR procedural standards and international protection principles.

– Promote and implement strategies and measures to identify, prevent and reduce statelessness. – Develop and implement an education plan as part of the protection strategy within the AoR as relevant. – Develop and implement a child protection plan as part of the protection strategy within the AoR, ensuring programmes use a child protection systems approach.

– Monitor and intervene in cases of refoulement, expulsion and other protection incidents through working relations with governments and other partners.

– Work to safeguard the rights of persons of concerns in the context of mixed movements as relevant. – Coordinate the preparation of, implement and oversee Standard Operating Procedures (SOPs) for all protection/solutions activities.

– Ensure that durable solutions through voluntary repatriation, local integration and where appropriate, resettlement and complementary pathways are sought and provided to the largest possible number of persons of concern including undertaking, supporting, and/or overseeing resettlement and complementary pathways activities, including implementation of the GCR Three Year Strategy. – Coordinate the design, implementation and evaluation of protection related programming with implementing and operational partners.

– Develop and implement a programme of results-based advocacy through a consultative process with sectorial and/or cluster partners. – Ensure that the Protection Sector or Cluster has an effective information management component which provides disaggregated data on populations of concern and their problems.

– Research, collect and disseminate relevant protection information and good practices to enhance protection delivery.

– Develop the protection capacity of national and local authorities, partners and civil society to assume their responsibilities vis-à-vis all persons of concern through protection training, mainstreaming and related activities.

– Coordinate capacity -development initiatives for communities and individuals to assert their rights.

– Advise and capacitate national authorities, relevant institutions and civil society to strengthen legislation and status determination procedures and mechanisms.

– Perform other related duties as required. For positions in Bureaux

– Support the Regional Bureau and Country Operations to reflect the protection and solution angle in support of persons of concern with regional processes.

– Support Country Operations in the development of strategies to build and further develop national asylum/RSD systems with a view to ensuring their fairness, efficiency, adaptability and integrity, favourable protection environment and solutions.

– Assist UNHCR management at country level to comply with policies and commitment on Protection from Sexual Exploitation and Abuse measures.

– Support Country Operations and ensure they meet their complementary pathways objectives and resettlement quotas. – In close collaboration with DIP, (a) contribute to the development of background and general normative, policy, and legal positions, in compliance with UNHCR’s global protection policies and standards; (b) contribute to the development of strategies at the regional and country level on the usage of law and policy approaches, including legislative and judicial engagement and UN human rights mechanisms and/or regional ones  and other protection frameworks, and integrated human rights standards in protection strategies and advocacy; and (c) coordinate and review UNHCR’s country reports to the UN human rights mechanisms.

– Engage in relevant international and regional fora and forge regional partnerships to advocate for key protection and mandate issues, and engage in cross-cutting protection-related matters, including mixed movement, internal displacement and climate change/disaster-related displacement responses, as well as Statelessness in cooperation with DIP and where relevant RSD.

Minimum Qualifications Years of Experience / Degree Level For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree Field(s) of Education Law, International Law, International refugee Law, International Human Rights Law, International Humanitarian Law, Refugee and Forced Migration, Political Sciences or other relevant field.

(Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Protection Learning Programme RSD-Resettlement Learning Programme Management Learning Programme (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Minimum 7 years of relevant professional experience in the area of refugee protection, internal displacement, human rights or international humanitarian law, including experience in working directly with Field Offices. Very good knowledge of International Refugee and Human Rights Law and ability to apply the relevant legal principles, and of UNHCR’s protection strategies and policies.

Excellent legal research, analytical skills and drafting. Desirable Diverse field experience.

Good IT skills including database management skills. Functional Skills *PR-Protection-related guidelines, standards and indicators *PR-Age, Gender and Diversity (AGD) PR-Refugee Coordination Model PR-Human Rights Doctrine/Standards PR-International Humanitarian Law PR-Assessment of IDPs Status, Rights, Obligation PR-Comprehensive Solutions Framework LE-Judicial Engagement PR-Climate change and disaster related displacement PR-Accountability to Affected People

– Principles and Framework PR-Gender Based Violence (GBV) Coordination (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level.

The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):

Desired languages

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:


Nature of Position:



The UNHCR Dadaab Operation provides protection and assistance to approx. 290,000 refugees, in Fafi and Dadaab Sub-Counties of Garissa County, located in the remote North Eastern Region of Kenya bordering Somalia. The UNHCR Dadaab Operation comprises a camp complex of three refugee camps namely: Hagadera (104,000), Ifo (88,000), and Dagahaley (96,000). The profile of the registered refugee population is 96.2% Somali, 3.2% Ethiopian and the rest other nationalities. Female persons of concern represent 51% of the total population; and 58% of the population are children. The individual refugee status determination is undertaken for all applicants for asylum. The protection environment in Garissa County is characterized by a significant level of insecurity. As a result, humanitarian space is constrained, and UNHCR ‘s work is governed by stringent staff safety and security requirements.
Most refugees arrived in Kenya in early 1990s due to civil war in Somalia and have since been living in the camp in a protracted situation with limited prospects for durable solution. There have been several waves of arrivals since. In addition to care and maintenance with water, shelter, healthcare, nutrition, hygiene, and food assistance through WFP, UNHCR provides protection services of legal assistance, RSD, detention monitoring, protection against SGBV, civil documentation, birth registration, education, etc.
The Senior Protection Officer reports to the Head of Sub Office. S/He will manage a relatively large protection team and will be expected to possess the supervisory skills to manage a diverse team.
Given the nature of the Dadaab security situation which can be unpredictable, as well as high operational demands, the incumbent will need to fit easily into a complex and highly dynamic team of various cultural backgrounds. The incumbent is expected to be an excellent team player, possess a good level of maturity to be able to resolve numerous and complex issues. Great sense of initiative and leadership as well as teambuilding skills are required for this position. A Proven record of good inter-personal skills and team spirit is paramount to the nature of the culture and staff of UNHCR Dadaab. The incumbent of this position needs to demonstrate his/her ability to be creative in a very challenging situation and be result/action oriented.

Living and Working Conditions:

The town of Dadaab is in the North Eastern Province of Kenya. It is in a semi-arid area and is mostly dry and hot all year round. Due to the isolation of the duty station and prevaling security conditions, the duty station is categorized as hardship category `E with substantial insecurity levels. The UN compound is surrounded by a fortified fence and protected by various Government and UN security entities. There is a curfew in place from 6:30pm to 6am, when the external gate is closed. All movement outside the UN compound to and within the camps requires armed police escort. International staff have one-week R&R break (Rest and Recreation) after every 6 weeks in the operational area.

There are limited banking facilities in Dadaab with only one bank in which staff may open a bank account and withdraw cash with certain debit/credit cards. Internet and communications networks are available in the compound. Remoteness, isolation and lack of entertainment in social life are factors to be also considered prior to applying.

The UNHCR Dadaab operation functions in a complex, often politicized environment and in a highly volatile context. The main objective of the operation is Assistance and Protection of refugees. UNHCR Dadaab works in close collaboration with other humanitarian actors, such as UN Agencies, NGOs, local authorities and different groups of persons of concern.

Security Considerations:
All international staff members in the Dadaab Operation as well as the majority of national staff live in the UN compound also known as the Dadaab Main Office (DMO), with a few staff from the host community living within Dadaab town. For those living within the DMO guest house, there is a curfew in effect from 06:30pm to 06:00am.

Climatic conditions are harsh. Apart from a satellite level 1 medical clinic run by the UN JMS (Joint Medical Services), staff have to travel outside Dadaab for medical care; therefore staff assigned to Dadaab must be in good health. Evacuation opportunities are limited. Candidates with conditions requiring regular treatment or medical supervision should be appropriately advised.

Dadaab is at UN security level (SLS) 4 as a duty station.

Additional Qualifications



BA: International Law (Required), BA: Law (Required), BA: Political Science (Required)Certifications

HCR Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, HCR Resettlement Learning Program – UNHCR

Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: RefugeesCompetencies

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Negotiation & conflict resolution, Organizational awareness, Planning & organizing, Political awareness, Strategic planning & visions, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn’t require a functional clearance

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